FTA FreshChat - Pricing

Free For getting started	Growth For fast growth	Pro For high performance	Enterprise For Enterprise-grade support
$0 up to 100 agents	$15 /agent/month, billed annually $18 /agent/month, billed monthly	$39 /agent/month, billed annually $47 /agent/month, billed monthly	$69 /agent/month, billed annually $83 /agent/month, billed monthly
No FREE sessions Chatbots freddy Chatbot Analytics freddy Inbox Views Topics Groups Conversation Labels Bulk Actions User Properties Mobile SDK Wordpress Freshdesk integration Shopify 10K MUV/account	Everything in Free and… Includes 2000 bot sessions/month FREE Assignment Rules Priority Inbox Canned Responses Private Notes User Events & Timeline User Segmentation Business Hours (Global) Offline experience Basic Dashboard FAQ's Conversations Overview Report Facebook Messenger Files Marketplace (App Store) 100K MUV/agent	Everything in Growth and… Includes 3000 bot sessions/month FREE WhatsApp Business popular Apple Business Chat Auto-resolve IntelliAssign Business Hours (by Groups) Co-Browsing Live Translate Advanced Dashboard Advanced Automations popular Team Performance Report Agent Availability Report Roles and Permissions CSAT Survey and Report Conversation API's 300K MUV/agent	Everything in Pro and… Includes 5000 bot sessions/month FREE Allowed IP's Allowed Domains User Authentication(JWT) 400K MUV/agent

Free

For getting started

Growth

For fast growth

Pro

For high performance

Enterprise

For Enterprise-grade support

$0

up to 100 agents

$15

/agent/month, billed annually

$18

/agent/month, billed monthly

$39

/agent/month, billed annually

$47

/agent/month, billed monthly

$69

/agent/month, billed annually

$83

/agent/month, billed monthly

No FREE sessions

Chatbots freddy

Chatbot Analytics freddy

Inbox Views

Topics

Groups

Conversation Labels

Bulk Actions

User Properties

Mobile SDK

Wordpress

Freshdesk integration

Shopify

10K MUV/account

Everything in Free and…

Includes 2000 bot sessions/month FREE

Assignment Rules

Priority Inbox

Canned Responses

Private Notes

User Events & Timeline

User Segmentation

Business Hours (Global)

Offline experience

Basic Dashboard

FAQ's

Conversations Overview Report

Facebook Messenger

Files

Marketplace (App Store)

100K MUV/agent

Everything in Growth and…

Includes 3000 bot sessions/month FREE

WhatsApp Business popular

Apple Business Chat

Auto-resolve

IntelliAssign

Business Hours (by Groups)

Co-Browsing

Live Translate

Advanced Dashboard

Advanced Automations popular

Team Performance Report

Agent Availability Report

Roles and Permissions

CSAT Survey and Report

Conversation API's

300K MUV/agent

Everything in Pro and…

Includes 5000 bot sessions/month FREE

Allowed IP's

Allowed Domains

User Authentication(JWT)

400K MUV/agent

Growth Omnichannel For fast growth	Pro Omnichannel For high performance	Enterprise Omnichannel For Enterprise-grade support
$29 /agent/month, billed annually $35 /agent/month, billed monthly	$59 /agent/month, billed annually $71 /agent/month, billed monthly	$99 /agent/month, billed annually $119 /agent/month, billed monthly
Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center... Email, Social, Messaging, Telephony Channels Includes up to 2000 Bot Sessions/Month freddy Includes up to 2000 Incoming Minutes/Month freddy Chatbot Builder Chatbot Analytics Messaging Topics Contact Management Custom Inbox Views SLA & Business hours Marketplace Apps Automations Data Center Location Ticket, Conversation, and Call Reports Omnichannel Dashboard Time sheet summary report Time tracking	Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more. Omniroute Whatsapp Business Apple Business Chat Omnichannel Customer Timeline Omnichannel Knowledge Base Roles & Permissions Custome Reports Co-browsing Multilingual Support Includes up to 3000 Incoming Minutes/Month Includes up to 3000 Bot Sessions/Month freddy Includes up to 5000 Collaborators Extendable API Limits Custom Apps Holiday Routing Advanced Call Management Agent Availability Report CSAT Survey & Report	Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more. IP Range Restriction Email Bot freddy Voicebot freddy Includes up to 5000 Bot Sessions/Month freddy Includes up to 5000 Local Incoming Minutes/Month Abandoned Call Metrics Assist Bot freddy Auto-triage freddy Robo Assist Canned Response Suggester Article Suggester freddy Social Signals User Authentication (JWT) Service Level Monitoring

Growth Omnichannel

For fast growth

Pro Omnichannel

For high performance

Enterprise Omnichannel

For Enterprise-grade support

$29

/agent/month, billed annually

$35

/agent/month, billed monthly

$59

/agent/month, billed annually

$71

/agent/month, billed monthly

$99

/agent/month, billed annually

$119

/agent/month, billed monthly

Everything in Growth of Freshdesk Support Desk, Messaging, and Contact Center...

Email, Social, Messaging, Telephony Channels

Includes up to 2000 Bot Sessions/Month freddy

Includes up to 2000 Incoming Minutes/Month freddy

Chatbot Builder

Chatbot Analytics

Messaging Topics

Contact Management

Custom Inbox Views

SLA & Business hours

Marketplace Apps

Automations

Data Center Location

Ticket, Conversation, and Call Reports

Omnichannel Dashboard

Time sheet summary report

Time tracking

Everything in Pro of Freshdesk Support Desk, Messaging, Contact Center and more.

Omniroute

Whatsapp Business

Apple Business Chat

Omnichannel Customer Timeline

Omnichannel Knowledge Base

Roles & Permissions

Custome Reports

Co-browsing

Multilingual Support

Includes up to 3000 Incoming Minutes/Month

Includes up to 3000 Bot Sessions/Month freddy

Includes up to 5000 Collaborators

Extendable API Limits

Custom Apps

Holiday Routing

Advanced Call Management

Agent Availability Report

CSAT Survey & Report

Everything in Enterprise of Freshdesk Support Desk, Messaging, Contact Center and more.

IP Range Restriction

Email Bot freddy

Voicebot freddy

Includes up to 5000 Bot Sessions/Month freddy

Includes up to 5000 Local Incoming Minutes/Month

Abandoned Call Metrics

Assist Bot freddy

Auto-triage freddy

Robo Assist

Canned Response Suggester

Article Suggester freddy

Social Signals

User Authentication (JWT)

Service Level Monitoring

Enhance your Freshdesk Messaging (Formerly Freshchat) experience

Additional bot sessions

$75 for 1000

bot sessions/month

Email bot, chatbots, and Voicebot consume bot sessions

All interactions between an end-user and a chatbot within 24 hours are counted as 1 bot session. For bots on other channels, check FAQs. The validity of sessions purchased aligns with your payment cycle.