Support Desk combines best-in-class ticketing, self-service, and reporting.


For getting started


For fast growth


For high performance


For Enterprise-grade support




/agent/month, billed annually


/agent/month, billed monthly


/agent/month, billed annually


/agent/month, billed monthly


/agent/month, billed annually


/agent/month, billed monthly

  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • Team Collaboration
  • Everything in Free and…
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Custom Ticket Views
  • Ticket Fields & Status
  • Custom SSL
  • Customer Fields
  • Time sheet summary report
  • Time Tracking
  • Everything in Growth and…
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custome Apps
  • Everything in Pro and…
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot freddy
  • Includes 5000 bot sessions p/m
  • Assist Bot freddy
  • Auto-triage freddy
  • Article Suggester freddy
  • Robo Assist freddy
  • Canned Response Suggester freddy
  • Multiple products (Unlimited)
  • Social Signals
  • Enhance your freshdesk with add-ons

    Additional bot sessions

    $75 for 1000

    bot sessions/month

    Email bot, chatbots, and Voicebot consume bot sessions

    The validity of sessions purchased aligns with your payment cycle. See FAQs for more details.

    All prices are exclusive of applicable taxes

    24 x 7 email support included with all plans

    24 x 5 phone support included with all paid plans


    Need some extra hands on support

    Expecting a spike in support traffic or need subject matter expertise? Day passes help you to add extra agents who have the scope of a normal agent for a day at a time. Day passes would be valid until the end of the day or 00:00 hours.

    Start today, and enjoy our free trial.

    Start your 21-day free trial. No credit card required. No strings attached.

    Start Trial