Customer messaging solution to transform your Customer service and 'wow' your customers.
Engage your customers on channels that they love — Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat and LINE.
Context-driven bots that provide instant and precise answers 24*7.
Give your visitors and users the experience of modern messaging.
Send targeted messages and proactively reach out to your customers.
Choose from 33+ languages to customize your messenger in the language of your choice.
Help your customers help themselves with in-built FAQs.
With the SDK, embed live-chat support and also enable self-service through bots into your mobile apps for your customers.
Turn your agents into superheroes and 3X their productivity.
Connect all your favorite tools to get all context in one place.
Use one single Inbox to access customer intel, 3rd party apps to quickly resolve incoming conversations.
Respond faster with pre-defined replies for common questions.
Reply to your customers in their language in real-time using live translate.
Perform actions for multiple conversations and team members at once — like resolve, add, edit, delete etc.
Get intel on who your visitors are, their navigation path, behavior on your site, and more to make conversations that resonate.
Stay on top of conversations and manage your team efficiently
Auto-assign conversations to members in a group based on their skill levels and load.
Create advance rules with user properties, topics, time of the day, message text, and map team members or groups to it.
Assign roles to team members and customize permissions based on their roles.
Make Freshdesk Messaging your own by designing apps that can help your business.
Use data to transform your customer experience and team's performance
Get a visual summary of your team’s performance in real-time.
Learn how team members fare with response and resolution rates, CSAT ratings, and chat volume.
Track productivity metrics, conversation trends, and more. Download the report for later access.
Integrate Freshdesk Messaging with your BI tool to derive business-centric metrics that make sense to you.