What are we GREAT at?
We truly understand Customer and Employee Engagement – it’s at the heart of everything we do!
Discover how our journey has shaped this expertise.
Customer Service Management
Omnichannel Customer Engagement with Single Customer View. Extends to Bots, Self-service, Automation, and AI.
IT Service Management (ITIL)
IT Teams want software based on the ITIL Framework which includes ITSM, ITOM & ITAM.
Enterprise Service Management
Modernise & Unify Employee Experience by bringing the efficiency of ITSM to all teams like HR, Finance, Facilities, Legal, and more.
Insights Led Cross-Channel Marketing
A cross-channel customer engagement platform with real-time insights and personalised communications.
CRM & Sales Team Automation
An AI-powered CRM to boost your sales efficiency. Effortlessly capture leads and close deals faster.
Workforce Management (WFM)
A platform with all the efficiency, integrations, and resources you need to optimise your WFM process from start to finish.
Cloud Contact Centre
Exotel is an AI-enabled voice platform focussing on voice automation, cloud contact centers, and smart dialers.
Why we are AMAZING!
It’s simple. We have been doing this for 12+ years and have built up the following experience:
‘Best of Breed’ Software
It’s a competitive market out there but we know what the best SAAS solutions are and believe we have them in our offering.
Vendor Trained & Certified
Fully trained and longest-standing Platinum Resellers of all the software we support. We know exactly how to configure it in line with your requirements.
Experienced Deployment Team
Having deployed over 250+ software instances, we understand what technical and non-technical aspects need to be taken into account.
Extensive Customer Base
With 180+ customers, we understand the needs and nuances of each business sector and we know how to configure the software to meet those needs.
Incredible Local Support
We offer top notch local support with teams in Cape Town, Johannesburg, Durban, Nairobi, and Mauritius.
Our TOP Brands:
We have HELPED 180+ Customers with 250+ Software Instances in 10+ Countries
What OUR customers say:
Implementing Freshdesk through Fresh Tech Africa has been a game-changer for our call centre operations. The process was seamless from start to finish…
For the Telematic Schools Project at Stellenbosch University, assisting schools across the Western Cape, Freshdesk and Freshchat have become essential tools in our daily operations. Whether it’s resolving login queries…
Since implementing Freshservice, Clinix Health Group has significantly improved its IT support operations. The platform replaced a manual, inconsistent call logging process with a streamlined, automated workflow…
Implementing Freshservice through Fresh Tech Africa has been a game-changer for us. We now have better visibility across our operations, a consolidated view of performance, and real-time tracking of IT assets…
The great thing about this collaboration is the flexibility of Freshworks to adapt to the MultiChoice journey and co-create the customer roadmap. The team not only sells customer experience but lives it
Partnering with Fresh Tech Africa for our service desk needs has been a game-changer for our business
Juan and the team took their time out of their busy schedule to assist with our complex requirements and tight timelines, the team was there every step of the way to make sure that we deliver quality process on time
The Fresh Tech Africa support was instrumental in successfully launching our most sophisticated CRM project yet
Everyone loves the Freshdesk experience, mainly because it’s easy to use. Reporting is top notch and if you need a custom report, that’s simple, they have the option to build reports from scratch suited to your needs
Freshworks truly speaks to our culture and how we do business in Africa. When we work with western companies, the level of service is always fluctuates. With Freshworks, we feel like colleagues. That’s the level of partnership, and it’s amazing!
I’m proud of the automation and integrations we could create. Freshworks facilitated the whole process. From online applications to agents checking out the tickets and resolving them – I don’t have to take a look.
Our NPS has skyrocketed ever since we implemented Freshdesk. From the reports we receive based on our post-call surveys, I can see the scores continuously rising every month. People are delighted with our response times, and it reflects on our NPS today.
Would you like to connect?
We have a team of experts ready to help you!