Software & Process Automation
You may already have software in place for your sales, marketing, and support teams or you may have none. You may have done a great job of deploying software in the past but it may have been done so long ago that the implementation needs a review to meet your current business needs.
Whatever your situation we know how to deploy our software to meet your business needs and to optimise your ROI with the best setup of the software. If we can’t meet your needs we will tell you. We have done this for many many years and we know our software inside out and we understand the permutations or intricacies of different industries.
Once your software is optimally configured and your team is functioning efficiently we can then look at implementing new technologies such as AI, automation, and analytics into your existing tech stack to improve overall productivity and eliminate process bottlenecks and inefficiencies.
Please contact us if you need any guidance on how to optimise your existing software or if you want to deploy one of the SaaS solutions we support.
Implementation
Ensure a smooth and successful deployment of solutions with our expert implementation services. We work closely with your team to configure the software to your specific needs, ensuring you’re ready to go live with confidence.
Benefits of deploying with Fresh Tech Africa
- Fast Deployment: Let our experienced team handle the deployment so you get the benefit of the software faster.
- Save Time: Let our team of experts do the heavy lifting to get you live as quickly as possible whilst you focus on the rest of your business operations.
- Customise for You: Our team of implementation experts will configure the Software to align with your business requirements.
- Vast Experience /Lower Risk: We have done many Software implementations in our 12+ years of experience. We understand your industry.
- Local Support: We offer ongoing support and training along with customer success plans to ensure you maximise your ROI on your Software investment.
- Platinum Partner: The team is fully certified by the vendors we support and we know how to do this quickly and efficiently.
Premium Support & Consultancy
Our goal, during implementation, is to enable you to make post go-live changes to the system yourself, without the need to rely on a third party.
That said, we recognise that sometimes you may lack the required internal skillset, or you have capacity constraints as common examples. This is where our Premium Support offering comes into play and it includes:
- A Customer Success Manager (CSM) will be assigned to you and will be your first point of contact should you need any support or service.
- A Technical Account Manager (TAM) will be assigned to you and will work alongside your Customer Success Manager and provide Technical input where required.
- Knowledge Transfer / Context: Typically the assigned TAM has been involved in your initial deployment so they are completely familiar with your environment.
- Fresh Tech Africa Prioritisation: Any support queries are prioritised in our support queue and are attended to before non-Premium Support Customers.
- Platinum Partner Prioritisation: If you report a product bug or an issue beyond our control, such as system downtime, we will immediately escalate the matter to the vendor. As Platinum Partners, our support requests are prioritised.
With our Premium Support, build a strategic partnership with Fresh Tech Africa that empowers your team and maximises the ROI of your technology investments.
Build Bots or Deploy AI
Whilst this is an area that can make a real difference to many businesses this is not always the case. We can help you assess whether it makes sense to look at some form of Bot be it either what we term a “Transactional” Bot or a “Conversational” Bot. We have seen too many Bot deployments that add no value and actually reduce customer experience. When to deploy and in what scenarios is key but first and foremost we believe you need to optimise all areas of your teams first before you look at these forms of automations. Beyond deploying Bots there is some real value in AI but again let us guide you on whether the expectations you may have from AI can in fact be achieved.
We know our stuff and whilst we would love to help you deploy these solutions our foremost role is to make sure the outcome achieves the ROI you expect. We have built many many bots to date and can help you optimise your current bot or build a new one from scratch. Our Software vendors have all made huge investments in AI and have embedded the resultant functionality in the software. Let us show you what can be achieved in your environment.
Custom Application Development
The software we deploy is highly configurable and is likely to meet all your business needs. That said, you may have a requirement we cannot address within the native software admin capabilities. This is where we need to look at a Custom App.
Similar to a full software deployment, we follow the following steps:
- Requirements: Understand your unique business need
- Discovery & Design: Detailed Planning
- Development & Testing: We develop and test your solution, ensuring its functionality and reliability based on industry best practices.
- Go-Live: Deploy with close monitoring
- Optimisation & Maintenance: Post-deployment, we continue to optimise and maintain your solution to keep it performing at its best.
We have a team of developers in-house but if we do not have the capacity or the required skillset we can call on multiple third-party teams we have worked with in the past.
Integrations
All our software is designed with open APIs recognising that there will be requirements to integrate our software to one or more of your other systems. Let us help connect your software to the other tools and systems you rely on with custom integrations. From APIs to third-party applications, we ensure seamless data flow and interoperability, enhancing your overall operational efficiency.
Would you like to connect?
We have a team of experts ready to help you!