Freshdesk Omni
Delight Customers with Seamless Support
Simplify customer interactions and provide exceptional service every time. Freshdesk Omni helps you manage inquiries across all channels with ease, ensuring happier customers and more productive teams.
Delight customers effortlessly
Simplify every experience and put the Customer back in control by offering the support they expect, in their channel of choice.
Make every agent a customer champion
Give agents more context and automation to proactively understand Customer needs and offer the next-best-action.
Skyrocket the speed of service
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gain in under 3 months, and innovate faster with this platform.
THE ALL-IN-ONE CUSTOMER SUPPORT SOLUTION
AI-powered, omnichannel customer service software
Deliver fast, personalised service with Freshdesk Omni. AI agents for all your channels. AI superpowers for your team. Seamless experiences all around.
EASY AND FLEXIBLE
Start fast and think big
Powerful yet incredibly intuitive, the AI-driven Freshdesk Omni can be deployed in days. As your needs grow, simply customize to the specific requirements of your business—without relying on help from IT.
OMNICHANNEL CUSTOMER SERVICE
Meet your customers wherever they are
Drive personalised engagement on all your customers’ preferred channels, from messaging apps like SMS and WhatsApp to social media platforms like Facebook and Instagram to phone, email, and more.
AI AGENTS
Solve customer issues at scale
Quickly deploy AI agents that learn from your knowledge sources and go live in minutes—no coding needed! More than basic bots, they engage in natural, free-flowing conversations, deliver 24/7 support in 25+ languages, and bring in human agents as needed.
EFFICIENT SUPPORT AGENTS
Turn every agent into a star performer
Delivering exceptional service is stress-free for agents with Freddy AI Copilot, an AI-powered assistant that supercharges their efforts, and a unified workspace that brings every customer interaction across every channel into a single view.
ACTIONABLE INSIGHTS
Help leaders make the right decisions
Empower leaders and admins with AI-driven insights and personalised dashboards to quickly spot trends, evaluate performance, and confidently make smart, data-informed decisions.
FREDDY AI AGENT
Always-on, always personalised
Freddy AI Agent goes beyond basic bots, learning from your knowledge sources and adapting to customer needs, so you can go live in minutes! It’s a resolution-boosting powerhouse, lightening support loads with 24/7 personalised service across channels.
FREDDY AI COPILOT
Productivity, boosted
Supercharge customer service with Freddy AI Copilot. Agents get real-time help with conversation summaries, suggestions, tone refinement, and next steps. Customers can get high-quality answers fast. Always-on QA training suggests ways to improve.
POWERFUL CAPABILITIES
A complete solution for Customer Service teams
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel Solution
Engage customer wherever they are, including email, text and other channels.
Advanced Ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Resolve customer queries 24/7 with personalised support from AI agents.
Unified Agent Workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
AI and Automation
Let Freddy AI help customers, agents, admins, and leaders do more with less time and effort.
Collaboration
Work together easy with communication, information, and automation all in one place.
Intelligent Insights & Analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined Admin
Take the pressure off admins with AI, workflow automation, and easy customisations.
PLAYS WELL WITH OTHERS
Out-of-the-box integrations
Our platform includes native integrations for connecting to your favorite tools and critical business apps. No need for costly add-ons.
Take a fresh approach to Customer Services
See what refreshingly easy ticketing can do for your business
