Peopleware
Peopleware brings work and demand into perfect balance
Peopleware is a workforce management platform with all the software, integrations, and resources you need to optimise your WFM process from start to finish.
Optimise Workforce Management
Effortlessly manage scheduling, forecasting, and performance metrics to streamline operations and enhance productivity.
Empower Your Team
Equip your managers and agents with intuitive tools to optimise scheduling, improve forecasting accuracy, and enhance performance management.
Achieve Operational Excellence
Boost efficiency, reduce costs, and drive employee satisfaction with Peopleware’s innovative workforce management solutions.
Forecasting
Bring uncertainty under control, and embrace it when you can’t.
Predict your short-, mid-, and long-term workload with machine learning that is always up to date.
AI-powered forecasting
Get self-learning forecasts that identify trends and patterns in your data and get more accurate every day.
Multichannel forecasting
Forecast across any communication channel such as calls, chat, email, and social media.
Historical data integration
Import data from external systems through API, CSV uploads, or directly from your database.
Scheduling
Create schedules your people love and your business needs.
Automated schedules
Effortlessly create schedules that align business needs, employee preferences and service goals.
Meeting planner
Find the best time slots for 1:1s, group sessions, or self-learning based on team availability and staffing needs.
Rule compliance
Ensure schedules adhere to legal and contractual terms, including limits on workdays and shift lengths.
Shift center
See and adjust shifts, analyze staffing coverage, and find replacements in one central view.
Intraday Management
No two days are the same. Be prepared for the unexpected.
Custom dashboards
Monitor your KPIs and create insightful graphs using a simple drag-and-drop interface.
Adherence score
View the percentage of completed scheduled activities and identify deviations at every interval.
Workload coverage
Check the current under- and over-staffing situation for multiple activities.
Time recording
Track when your team clocks in, switches tasks, and how they spend their time across activities.
Time Off Management
Turn time-off management from a source of stress to a source of joy.
Foster a culture of fairness, trust, and transparency by automating and simplifying your time-off processes.
Flexible configuration
Create any time-off category, in hours or days, with a fully configurable entitlement period.
Smart time evaluations
Automatically account for time-off balances based on rules, contracts, or scheduled hours.
Time & Attendance
When every second counts, you can’t afford to be almost right.
Automate time tracking, evaluate working hours, and ensure compliance and accurate payroll.
Automated time tracking
Capture work hours automatically, from start and end times to breaks, absences, and overtime.
Project time reporting
Track every second spent on projects to ensure efficient and error-free client billing.
Alerts and notifications
Receive automatic alerts for late clock-ins, absenteeism, or employees nearing overtime.
Integration with payroll systems
Export validated time data into the right time accounts, ensuring consistent and accurate information across all systems.
Education
You can’t grow your business without growing your people. Empower them to do outstanding work.
Run scalable education programs and create a culture of continuous learning with interactive e-learning content.
Customised learning paths
Create clear goals and training curriculums for your workforce to improve skills and performance.
Assign employees
Assign courses or learning paths to individuals or groups of employees and track their progress.
Platform
Protect your data and innovate with confidence
Explore endless possibilities with scalable cloud infrastructure, deep integrations, and an API that opens doors to innovation, all built on enterprise-grade security.
Easy deployment
Get your systems up and running in just a few hours with hands-on support from renowned experts.
Universal access
Access Peopleware from any browser and on any device, keeping your business connected and agile.
Deep integrations
Connect with a multitude of systems and platforms for all your essential business and operational data.
API
Create custom functionalities and workflows to embed Peopleware into your existing business operations.
It’s not just about software
It’s about a solution that delivers results
We use a proven, flexible process for solution delivery. That means you start getting the benefits of WFM in record time. And we don’t just help with configuration and training: We relentlessly focus on ensuring you achieve your WFM goals.
Take a fresh approach to Workforce Management
See what refreshingly easy WFM can do for your business
