The AI-native WFM suite for contact centres

Peopleware

Peopleware is a workforce management platform with built-in intelligence that optimises your WFM process from start to finish.

Optimise Workforce Management

Effortlessly manage scheduling, forecasting, and performance metrics to streamline operations and enhance productivity.

Empower Your Team

Equip your managers and agents with intuitive tools to optimise scheduling, improve forecasting accuracy, and enhance performance management.

Achieve Operational Excellence

Boost efficiency, reduce costs, and drive employee satisfaction with Peopleware’s innovative workforce management solutions.

Forecasting

Forecast your short-, mid- and long-term workloads with predictive AI.

  • Accurate and reliable predictions for up to 24 months
  • AI-powered and self-learning
  • Multi-channel forecasting
  • Historical data integration
  • Adjustments for each scenario
    • Performance goals
    • Business hours
    • Holiday calendar
    • Events
    • Manual changes

Scheduling

Build the best possible shift plans with AI optimisation that avoids over- and understaffing even under complex constraints.

  • Automated, rule-compliant planning
  • Optimisation AI finds the sweet spot for meetings, breaks and activities
  • Coverage of all employee skills, sites, and communication channels
  • Mobile employee portal – agents can:
    • View schedules
    • Swap or bid on shifts
    • Manage absences

Intraday Management

Adapt your schedules in real time to unforeseen events to secure short-term business goals.

  • Custom dashboards
  • Optimisation of plan adherence
  • Precise time tracking
  • Plan adjustments in real-time
  • Notifications & reports

Time Off Management

Foster a culture of fairness, trust, and transparency by simplifying and automating time-off processes.

  • Flexible configuration: Reflects all absence types, local laws, and rules
  • Custom leave policies
  • Smart request handling: Automatically approve or decline requests
  • Auditable request history and dedicated time accounts
  • Mobile employee portal – agents can:
    • Request time off and report sickness
    • Track status updates
    • Withdraw pending requests
    • View absence history & entitlement balance

Time & Attendance

Automate time tracking and evaluate working hours to ensure compliance and accurate payroll.

  • Custom compliance management
    • Consideration of custom policies on company, team, and individual level
  • Automated tracking of work times
  • Project time reporting
  • Alerts and notifications
  • Seamless integration with payroll system

Education

Run scalable education programmes and create a culture of continuous learning with interactive e-learning content.

  • Comprehensive training content
    • Workforce management (WFM)
    • Quality assurance (QA)
    • Sales and customer service excellence
    • Digital and remote communication
    • Leadership and coaching
  • Powered by The Call Center School
  • Customised learning paths
  • Assign employees

Platform

All Peopleware products run on an intelligent foundation that keeps your operations efficient and always at the forefront of technology.

  • AI-native architecture
    • Predictive AI
    • Optimisation AI
    • Agentic AI
  • Native integrations
  • Standard data interfaces
  • REST API – full developer access
  • Cloud-based
  • Highest security standards
  • Universal access from any browser, on any device

It’s not just about software

It’s about a solution that delivers results

A proven and flexible delivery process helps you to realise the benefits of WFM in record time. From implementation and training to ongoing guidance and optimisation – the focus remains firmly on helping you achieve your WFM goals.

Take a fresh approach to Workforce Management

See what WFM excellence can achieve for your business.

Book a Demo