Freshservice
Explore why Freshservice is your ultimate IT Service Management Solution
Revolutionise IT support and empower your team with Freshservice’s powerful platform. Deliver meaningful Interactions and enhance employee satisfaction with ease.
Delight Employees with Ease
Effortlessly manage IT requests and provide personalised support experiences, putting your employees’ needs first.
Empower your IT Team
Equip your IT staff with advanced tools to proactively resolve issues and deliver outstanding service experiences every time.
Accelerate IT Service Delivery
Increase IT efficiency with intuitive features and achieve faster resolution times, setting a new benchmark for IT service excellence.
Freshservice
Enterprise-grade ITSM, for every business
Give your IT, operations, and business teams the ability to deliver exceptional services—without the complexity. Maximise operational efficiency with refreshingly simple, AI-powered Freshservice.
SERVICE OPERATIONS
Unify IT, power business performance
IT now fuels business as well as support, so automating operations improves not only employee and agent efficiency but also business continuity. By uniting teams and tools, you can reduce spending and complexity, and increase satisfaction from service desk to C-suite.
FRESHSERVICE WITH AI
Built-in AI = Boosted efficiency, better experience
Make your staff, systems, and processes more efficient with built-in AI. Save time by automating routine queries and enabling self-service. Get performance insights and raise productivity with conversational prompts.
WORKFLOWS + AUTOMATION
The power to be more productive
Freshservice enables you to save time with codeless drag-and-drop automations. Key workflows and integrations are also built in to offload low-value tasks, problem-solve, collaborate, and communicate better—and gain even more efficiencies in the future.
ENTERPRISE SERVICE MANAGEMENT
One solution, built for business
Modernise the employee experience for IT, HR, finance, facilities, and more with a unified solution
UNIFIED YET AUTONOMOUS
Automate employee services beyond IT
Bring the efficiency of ITSM to all your business functions. Automated workflows free up teams to focus on priorities, while data segmentation protects employee and business privacy.
SELF-SERVICE PORTAL
Modernise the employee experience
Level up the employee experience with a single self-service portal for all business functions. With AI agents, employees get 24/7 support on any channel, anywhere.
ESM SOLUTIONS
One solution for all your business teams
HR – Simplify employee onboarding and automate case management.
Finance – Automate routine requests and approvals to free up your team.
Facilities – Modernize how you mange workplace requests.
Capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Teams-Freshservice puts them all together in one single view
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve faster with a unified solution, with AI to give you a boost
ITAM
See it all in real-time: hardware, software, and SaaS in an auto-updating CMDB
IT modernisation
Automate and simplify your IT operations, reduce repetitive work and make data-driven decisions.
ESM
Modernise the employee experience for IT, HR, finance, facilities, and more with a unified solution
CONNECT. SIMPLIFY. SCALE.
Freshservice integrations
Integrate Freshservice with cloud and on-premise enterprise applications—with minimal complexity for faster time to value and higher productivity.
Microsoft Teams
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Slack
Text, email, tickets, or Teams-Freshservice puts them all together in one single view
Device42, a Freshworks company
Seamless service management, efficiency with AI and automation, and insights for managers.
Zoom
Consolidate, collaborate, and resolve faster with a unified solution, with AI to give you a boost
AWS
See it all in real-time: hardware, software, and SaaS in an auto-updating CMDB
Google Workspace
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.
Take a fresh approach to IT and Employee services
See what refreshingly easy ITSM can do for your business
