Freshchat
Delight Costumers with Seamless Messaging Experiences
Simplify customer interactions and provide exceptional service across all channels. Freshchat enables you to engage with customers effortlessly, ensuring satisfaction and a more productive support team.
Explore Why Freschat is Your Ultimate
Customer Messaging Solution
Transform customer engagement and empower your team with Freshchat’s comprehensive suite. Deliver meaningful interactions and drive customer satisfaction with ease.
Delight Customers with Ease
Effortlessly manage customer conversations across web, mobile, and social channels, providing personalised experiences that prioritise your customer’s needs.
Empower Your Support Team
Equip your agents with AI-powered tools and a unified inbox to proactively resolve issues and deliver outstanding service experiences every time.
Accelerate Support Delivery
Enhance your team’s productivity with intuitive features like intelligent routing and real-time analytics, achieving faster resolution times and setting a new standard for exceptional service.
FRESHCHAT
Customer wow starts with a chat
Serve up smiles on any channel with Freshchat—and upgrade to Freshdesk Omni for advanced ticketing, knowledge bases, and more: the all-in-one toolkit for five-star support.
Leave no customer undelighted
Complex customer issues with no simple solution? Freshdesk Omni helps you consolidate tools, control costs, cut confusion, and offer superlative support.
CHANNEL FREEDOM
Engage customers on the channel of their choice
Deliver a seamless experience for your customers across any channel, whether it’s self-serve or agent-assisted. Messaging, live chat, even email, and voice – you name it, we’ve got it.
BOT-DRIVEN SUPPORT
Scale support with AI-driven bots on any channel
Customers seek quick and effortless self-service on the channels of their choice. Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels.
UNIFIED AGENT WORKSPACE
Equip agents to deliver personalisation at scale
Give your agents the context they need to deliver personalised experiences. Make it easy for them to see details like past purchases and open issues, conversations from any channel, and more.
PROACTIVE CUSTOMER JOURNEYS
Help customers before they even know they need it
Proactively engage customers on web or messaging channels to stay ahead of potential issues. And turn any engagement with your company into a potential revenue-generating opportunity.
ADMIN AND ANALYTICS
Make informed decisions to help your business scale
Get insights into customer behavior and team performance. Understand your team productivity and bot effectiveness, and identify gaps to fix to scale even faster.
FRESHDESK-OMNI
Have a nice chat—and then some
Great conversations are the heart of customer service, but there’s more you can do to unleash productivity. Our all-in-one solution lets you collaborate, manage tickets, and resolve complex issues easily.
Take a fresh approach to Messaging
See what a refreshingly easy Customer Service Platform can do for your business
