Exotel: AI-Enabled Voice Communication Platform
Exotel is a leading AI-enabled voice platform designed to help businesses deliver seamless, scalable, and intelligent customer engagement. With a focus on AI-driven voice automation, cloud contact centers, and smart dialers, Exotel supports enterprises in enhancing efficiency, improving customer experience, and reducing communication costs.
Voice Solutions Built for the Modern Enterprise
Exotel enabling advanced contact center operations with minimal infrastructure and maximum intelligence.
A fully cloud-based voice solution designed to manage inbound and outbound calling operations with ease.
- No hardware dependency
- Real-time monitoring and reporting
- Scalable across teams and locations
Advanced dialers that improve agent productivity by automating outbound call flows and prioritizing contact attempts.
Ensure every customer is connected to the right agent through intelligent routing based on language, skill, or geography.
Use internet-based calling to reduce operational costs without compromising call quality.
Seamless Integrations with Freshdesk & Freshsales
Exotel integrates natively with Freshdesk and Freshsales, allowing customer-facing teams to manage calls,
tickets, and follow-ups from a single platform.
Freshdesk Integration
- Answer calls directly within Freshdesk
- Automatically create tickets for missed calls
- Access call logs and recordings alongside customer history
Freshsales Integration
- One-click calling from CRM lead and contact views
- Automatic call logging and activity updates
- Real-time context to improve conversation outcomes
AI Capabilities
Exotel’s AI-driven capabilities are designed to support automation, reduce operational effort, and enhance service quality.
Call Quality Assurance (CQA)
Analyze 100% of customer conversations—calls, chats, and bot interactions—using AI to gain deep insights and reduce manual effort.
- Identify performance gaps
- Improve compliance and training
- Accelerate time-to-insight across teams
Voice Bots
AI-powered bots automate routine customer interactions, enabling self-service and reducing agent workload.
- Use cases include reminders, FAQs, and IVR routing
- Multi-lingual and scalable
- Enhances customer satisfaction and availability
Why Exotel
7000+
Businesses trust us
globally
25B+
Conversations powered to date
1B+
customer interactions handled monthly
99.94%
Reliable uptime with enterprise-grade SLAs
Recognized in the 2023
Gartner® CPaaS market guide
Take a fresh approach to Voice Communications
See what a Modern AI-Enabled Voice Communication Platform can do for your business
